THERE ARE LEVELS TO YOUR HAIR, WELCOME TO THE TOP FLOOR 💗

Store policy

STORE POLICY

No returns or exchanges. ALL SALES ARE FINAL!

ORDER PROCESSING

Orders are captured in our system within 2 hours of order placement. Any changes to an order must be made within the 2 hours of placing the order.

Orders may take between 2-4 business days to process before shipping out.

Once shipped, orders arrive within the time frame selected (USPS, US Ground, Canada Air or International) on the order form. All US orders ship with USPS only.

NOTE: Credit cards are charged upon order placement.

Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

SHIPPING DELAYS

We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please contact customer service.

FAQ’s

Do we ship internationally? Yes, The Glam Mafia ships worldwide.

When do you restock? The Glam Mafia always has hair in stock.

How long does processing and shipping take? Processing takes 2-4 business days for your order to be shipped out. All shipping takes 2-3 business days. Items out of stock take an extra 3 days for processing. All shipping is done through USPS. Once you make your purchase and the item is ready for shipment, we will send you a tracking number.

Does our business operate on Saturdays and Sundays? Yes, shipping and customer service issues are handled during business hours. We are open 24/7.

When can I start tracking my package? After receiving tracking number activity begins within 24 hours.

Can I adjust my order? To guarantee on quick delivery no changes can be made to an order. All sales are final.

Can I return my order? No all sales are final.

How many bundles should I order?

10'-24'= 2-3 bundles | 24'-30'= 3-4 bundles | 30'-34'= 4-5 bundles

 

Can the hair be bleached? Yes

 

What is the average head circumference? 22"

 

What if I do not know my head circumference? That can be easily measured at home with measuring tape.

 

HOW LONG DOES THE HAIR LAST? YOUR EXTENSIONS USAGE DEPENDS ON HOW PROPERLY WELL MANAGED, WITH PROPER CARE YOUR EXTENSIONS SHOULD LAST 18-24 MONTHS.

PRE-ORDER

Pre-order means that the product is not currently in stock and you must place your order as per normal if you'd like to secure your item before the item arrives with us. All pre-order items take about 2 weeks. An email will be sent if you have purchased a pre-order item.

PAYMENT OPTIONS

We accept the following credit cards: Visa, Master Card, Discover, American Express and PayPal. For your convenience, we also accept PayPal and Cashapp.

ONLINE ORDERS

We use a secure server for your privacy and security. Online payment using the above-mentioned credit cards can be made in the following way:

When you are ready to check out, you will be taken to a secure checkout page. Please fill out the following information:

Your name (as it reads on your credit card)

Your billing address (to verify authorization)

Your phone number (during business hours in the event we need to contact you about your order)

Your email (where you can receive order confirmations and tracking info.)

Your credit card type, number, and expiration date

DISCOUNTS & COUPONS

All discount and coupon offers are limited to one per order.

FRAUD & THEFT

CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.

POLICY CHANGES

We reserve the right at our discretion to make changes to these policies. Please check this page periodically for changes.

No returns or exchanges. ALL SALES ARE FINAL!