No
returns or exchanges. ALL SALES ARE FINAL!
ORDER PROCESSING
Orders
are captured in our system within 2 hours of order placement. Any changes to an
order must be made within the 2 hours of placing the order.
Orders
may take between 2-4 business days to process before shipping out.
Once
shipped, orders arrive within the time frame selected (USPS, US Ground, Canada
Air or International) on the order form. All US orders ship with USPS only.
NOTE:
Credit cards are charged upon order placement.
Incorrect
billing information and/or shipping to an alternate address may cause shipping
delays, as information must be verified. Prices, specifications, and
availability of products are subject to change without notice. Any
typographical, photographic, or specification error in products or pricing is
subject to correction. We will notify you of any corrections or changes and ask
for your approval before we complete your order.
SHIPPING DELAYS
We
are not responsible for late shipments due to holidays, natural disasters, or
carrier delays. Please keep in mind holidays do not count as a business day and
should be considered when calculating shipping times. If you need additional
information, please contact customer service.
FAQ’s
Do we ship
internationally? Yes, The Glam
Mafia ships worldwide.
When do you
restock? The Glam Mafia
always has hair in stock.
How long does
processing and shipping take? Processing
takes 2-4 business days for your order to be shipped out. All shipping takes
2-3 business days. Items out of stock take an extra 3 days for processing. All
shipping is done through USPS. Once you make your purchase and the item is
ready for shipment, we will send you a tracking number.
Does our business
operate on Saturdays and Sundays? Yes,
shipping and customer service issues are handled during business hours. We are
open 24/7.
When can I start
tracking my package? After
receiving tracking number activity begins within 24 hours.
Can I adjust my
order? To guarantee
on quick delivery no changes can be made to an order. All sales are final.
Can I return my
order? No all sales
are final.
How
many bundles should I order?
10'-24'= 2-3 bundles | 24'-30'= 3-4
bundles | 30'-34'= 4-5 bundles
Can
the hair be bleached? Yes
What
is the average head circumference? 22"
What if I do not know my head
circumference? That can be easily measured at home with
measuring tape.
HOW LONG DOES THE HAIR LAST? YOUR EXTENSIONS
USAGE DEPENDS ON HOW PROPERLY WELL MANAGED, WITH PROPER CARE YOUR EXTENSIONS
SHOULD LAST 18-24 MONTHS.
PRE-ORDER
Pre-order
means that the product is not currently in stock and you must place your order
as per normal if you'd like to secure your item before the item arrives with
us. All pre-order items take about 2 weeks. An email will be sent if you have
purchased a pre-order item.
PAYMENT OPTIONS
We
accept the following credit cards: Visa, Master Card, Discover, American
Express and PayPal. For your convenience, we also accept PayPal and Cashapp.
ONLINE ORDERS
We
use a secure server for your privacy and security. Online payment using the
above-mentioned credit cards can be made in the following way:
When
you are ready to check out, you will be taken to a secure checkout page. Please
fill out the following information:
Your
name (as it reads on your credit card)
Your
billing address (to verify authorization)
Your
phone number (during business hours in the event we need to contact you about
your order)
Your
email (where you can receive order confirmations and tracking info.)
Your
credit card type, number, and expiration date
DISCOUNTS &
COUPONS
All
discount and coupon offers are limited to one per order.
FRAUD & THEFT
CREDIT
CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.
POLICY CHANGES
We
reserve the right at our discretion to make changes to these policies. Please
check this page periodically for changes.
No
returns or exchanges. ALL SALES ARE FINAL!
